ATLANTA – Two senior management changes are being announced related to ASHRAE’s Member Services Department.
Carolyn Kettering, who has served as ASHRAE’s director of member services since 1986, is retiring. Joyce Abrams, who currently serves as group manager of education and certification, has been named to fill that position.
The director of member services supports volunteer leaders in the management of the Society’s recruitment, promotion and retention program; the activities and programs of its 170-plus chapters and 14 regions; customer service; research promotion fundraising; and meetings and conferences.
Kettering was hired by ASHRAE in 1985 to serve as meetings manager. She was promoted to director of member services the following year. Her accomplishments during her tenure with ASHRAE include:
• Expansion of international members, chapters, regions, sections/groups/clubs and student branches
• Creation of Young Members in ASHRAE (YEA) membership program
• Expansion of Student Activities program to include Solar Decathlon, Engineers Week and Science, Technology, Engineering and Mathematics (STEM) activities
• Expansion of meetings and conferences to include Annual and Winter Conferences, specialty conferences and Chapter Regional Conferences support
• Expansion of Research Promotion activities with goal of $2 million in contributions achieved
Prior to joining ASHRAE, Kettering served as the manager of meetings and conferences for the Atlanta-based Life Office Management Association (LOMA), an insurance and financial services association.
Abrams began work at ASHRAE in 2006, overseeing development and implementation of a certification program to help promote ASHRAE as a leader in industry education and professional development. She also serves as staff liaison to the Certification Committee and the Professional Development Committee.
Since that time, over 1,200 certifications have been issued through the Society’s six certification programs: High-Performance Building Design Professional (HBDP); Building Energy Assessment Professional (BEAP); Building Energy Modeling Professional (BEMP); Commissioning Process Management Professional (CPMP); Operations & Performance Management Professional (OPMP); and Healthcare Facility Design Professional (HFDP).
Before joining ASHRAE, Abrams was an assistant vice president in the education and training division of LOMA where she oversaw the design and development of credentialing programs, courses and course materials and managed the development and/or production of up to 35 college-level textbooks or online courses a year.
A resident of Atlanta, Abrams has a master’s of science degree in mass communications from Indiana University, and a juris doctorate and a bachelor’s of arts degree in journalism from the University of Georgia.
ASHRAE, founded in 1894, is a building technology society with more than 50,000 members worldwide. The Society and its members focus on building systems, energy efficiency, indoor air quality, refrigeration and sustainability within the industry. Through research, standards writing, publishing and continuing education, ASHRAE shapes tomorrow’s built environment today.