HVAC contracting firms within reach of St. Louis, MO, now have a business-building opportunity.
Seattle-based Business Development Resources (BDR) is taking its Service Dispatch University (SDU) class on the road for the first time. From November 3 to 5, BDR will conduct top-notch contractor training focused on service dispatching, scheduling, and customer service in St. Louis. There is a special, introductory rate for participants registering before October 3.
SDU is a business development class focused on streamlining and enhancing an HVAC contracting firm’s dispatching process. Whether a company has a solid system in place that just needs finessing, or a total overhaul is in order, SDU will help make any business more profitable from the ground up.
A training and coaching firm focused exclusively on the HVAC/R industry, BDR offers 25 different business development classes throughout the US and Canada. BDR typically hosts 100 classes per year; their training staff is widely regarded as the best in the industry.
‘I sent a good hire to an SDU class last year and got back a great dispatcher,” said Mark Timmerman, owner of Mark Air, in Port Orchard, WA. Over the course of the two-and-a-half day class, SDU attendees will focus entirely on improving their dispatch skills. Recommended attendees are business owners, as well as service and dispatch managers.
The main objective of the SDU hands-on workshop is to develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service and drive revenue. By the time attendees leave, they will understand and be able to apply reporting tools that track a service department’s daily performance. Class participants will learn to reduce spent time on service calls through improved dispatching.
Attendees of BDR’s Service Dispatch University:
· Learn to reduce time spent on service calls through improved dispatching ‘ Savings of as little as 10 minutes per call can generate an extra $66,000 in revenue per technician
· Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service
· Take home BDR’s performance and efficiency tracking database
· Build strategies to manage and increase maintenance agreements
· Become more confident dispatchers
Breakfast, buffet lunch, snacks, course materials, and a 48″x60″ color map of each company’s service area will be provided. When coming to the Heartland Trane facility where the class will be held, attendees should bring home addresses of their service technicians, four days of service timecards for one service technician, and the corresponding service invoices. Hotel recommendations will be sent with class welcome packages.
For more information, visit www.bdrprofitcoach.com or call BDR directly at 206-870-1880.
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