Author Archives: The Staff

My commandments

FeatureUtilizing the “Laws of Service” are an easyway to improve your business By George Lanthier Over the years, I have been an oil-truck driver, service technician, service manager, instructor, service company owner and consultant, and I have often been asked for my most basic “tricks,” or what others might call “rules.” I really don’t believe in tricks and rules-of-thumb and ...

Read More »

Wheels of fortune

FeatureSprague president turns a job task into a bicycle ride for charity These days, when the ability to do something as simple as talk on the phone and type at the same time earns a fancy monitor like “multi-tasking,” it’s good to know that there are people around who really put the “multi” into the tasks that they perform.One of ...

Read More »

Talking the talk – Oil Tech Talk opens new Training Center with first Oilstock

Cover Story For several years, Oil Tech Talk’s Alan Mercurio has traveled throughout the United States bringing training and consulting to many companies within the oilheating industry. Mercurio’s services are often utilized by well-known companies and organizations such as R.W. Beckett, Honeywell Corporation, Kosco (Kingston Oil Service Company) and the National Association of Oil Heating Service Managers.Mercurio, who was named ...

Read More »

That tough leak

Feature“Diagnostic troubleshooting” can often eliminate the misdiagnosed “blown seal”By George Lanthier Most of this article comes from one I did a long time ago, but it has to do with probably the most troublesome leak on an oil burner. It originates at the burner housing and in most cases the pump is replaced for an alleged bad seal. The truth ...

Read More »

Talking the talk – The old college try

FeatureCarrier University provides dealers and distributors with professional advancement Carrier Corporation, headquartered in Farmington, Conn., has long been involved with providing training, education and professional development opportunities to its dealer and distributor partners. Recently, the corporation’s efforts were formalized under the name Carrier University and a variety of courses were updated and added.Carrier conducts training sessions nationally throughout the year, ...

Read More »

The basics of options

FeaturesWhen playing the market, options can be as simple or complex as you desire to make themby James M. Burr This month we will discuss the basics of options. You cannot effectively use options tools in your hedging portfolio until you understand how they work. This discussion will focus on how options work, while future articles will delve into how ...

Read More »

Pool heating is one of many ways fuel-oil dealers can diversify their operations

FeaturesWarming to the occasion Steve Adams, service and installation manager for Oil Services Inc., kneeling, Richard Levi, co-owner of OSI, standing left, and Jim Colwell, national sales manager for Diversified Heat Transfer Inc., check the water temperature of the pool at the Catalina Beach Club following the installation of DHT’s E-ZEE FLOW Heat Exchanger. Pool heating has become another way ...

Read More »

Go bio!The reasons are many for oilheat dealers to consider offering bioheat to their customers

Featuresby Joel Glatz Joel Glatz is vice president of Frontier Energy, a wholesale and retail biodiesel distributor headquartered in China, Maine. A 21-year veteran of the oilheat industry, he also offers consulting services relating to biodiesel and bioheat. You can reach him at (207) 445-5274 or email joelg@frontierenergy.org. Biodiesel is attracting a lot of attention from all sides. While the ...

Read More »