Operations

Petrotrac

Feature Story Building a Common Sense Solution McEvoy Oil Company looked inside to meet its technology needs Petrotrac addresses all phases of deliveries, product line inventory and accounting. Increased business costs have forced every energy supplier to focus on their operations and find ways to improve competitiveness and the bottom line. The problem days of manual registers using bulky paper ...

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NAOHSM’s 54th Annual Convention & Trade Show

Feature Story A chance to get on with business while honoring some hard work and dedication Mike Finney presenting Bob Plante the Hugh McKee Award. This year marked another successful Annual Convention and Trade Show for the National Association of Oil Heating Service Managers, held May 20-24, 2007, at the Hershey Lodge & Convention Center, Hershey, Pa. Attendance topped 5,059, ...

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The NORA Strategic Plan

Feature Story A multi-tiered plan for industry success By Keith Reid That the oil heat industry has faced any number of challenges in recent years is certainly no surprise to anybody reading Fuel Oil News. However, the industry has managed to hold its own in the face of these challenges and the National Oilheat Research Alliance has put together a ...

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Basis ‘ What is it?

Feature Story The language every hedger should knowBy James M. Burr Basis is the difference between the physical price of fuel and the underlying futures market. It is the language of price for hedgers around the world, and it is the smallest denominator of risk that a hedger has. To a much greater degree than the actual flat price of ...

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The tools you need to succeed Part 3

Feature Story Editor’s Note: The first and second parts of this feature appeared in the November 2006 Fall Literature Showcase supplement and in the February 2007 issue. By Alan MercurioTalking With The Customer On A Personal LevelThis is a little different then talking to them for information regarding their heating system. Do you care about your customer? Do you really ...

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What condition are your receivables in?

Feature Story By Tony DeLorenzo The combination of significantly warmer than normal temperatures along with continued high energy costs and increased consumer bad debt has affected both consumers and home heating suppliers alike. There are few valuable tips for avoiding credit card debt which is the source of becoming completely bankrupt. Everyone from residential heating customers to hospitals, local and ...

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Cocard interview

Feature Story Controlling cash flow COCARD executive says the positives of accepting credit cards outweigh the negatives This is an exclusive interview with Tracy Richmond, executive vice president and partner with COCARD, Inc., of Beverly, Mass.Fuel Oil News: What do you hear from fuel oil marketers as you speak with our readers around the United States?Tracy Richmond: The story we ...

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Hitting the target

Feature Story Knowing your audience and competitors is a must when creating a Yellow Pages adBy Bob Blagg In many cases, the Yellow Pages are the basic foundation of an advertising campaign, offering many businesses an excellent opportunity for a quick sale. Do you know that nobody reads the Yellow Pages for fun? People look at the Yellow Pages with ...

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Look and learn

Feature Story Kenneth M. Nelson, president of Nelson & Small, is seated at left, next to David Small, COO and CFO of Nelson and Small. Peter LaRose, senior vice president, is at the right of Small and David Baker, training director of Lochinvar, is behind Nelson. Eastern New England sales manager Patrick Miller is at left with eyeglasses and necktie. ...

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The tools you need to succeed, Part II

Feature Story By Alan Mercurio Editor’s Note: The first part of this feature appeared in the November 2006 Fall Literature Showcase supplement.In the homeSome technicians are surprised at how much a homeowner knows about their system without knowing anything about our trade itself. Whenever the customer is present I always spend my first few minutes with them talking and asking ...

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