Operations

Selling service

Feature Story Training is the key to success for any Service Department By Pete Cullen Having spent a significant portion of my career developing and conducting training seminars, I often get asked one very important question: Why is training important for the oilheat industry, and as a business owner, why should I invest in training? Having grown up as the ...

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Adding additives

Cover Story Savvy dealers can differentiate their operations by offering a premium fuel program Duane McLevedge of Global Companies LLC checks out a truck-mounted injection system for Global’s Heating Oil Plus heating-fuel additive. By Duane McLevedgeMost fuel oil dealers have an understanding of the benefits of incorporating a premium additive to their heating oil. More efficient burner performance, reduced sludge ...

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Soaring spirits

Feature Story Inclement weather can’t dampen the atmosphere at 53rd NAOHSM Convention & Trade Show By Chris Traczek Bruce Marshall, director of education for Emerson-Swan, presents the NAOHSM Manufacturer of the Year Award to John Hazen White, Jr., CEO of Taco, Inc., Cranston, R.I. Randy Coulter, general manager of Industrial and Aviation Filters, Pickering, Ontario, Canada, discusses product selection with ...

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Desktop deposits

Feature Story Fuel-oil marketers streamline back office and improve cash flow with Cool Deposit Henry Oil Co. in Providence, R.I., and Exeter Fuel in Exeter, R.I., are two fuel oil companies that have taken the process of making a deposit into the 21st century. They have done this by signing up with Independence Bank’s new proprietary product, Cool Deposit. Cool ...

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Relocated AREE a hit with attendees, exhibitors

Feature Story New and improved While its long-running stay at the Trump Taj Mahal on Atlantic City, N.J.’s Boardwalk was a hit with Atlantic Region Energy Expo attendees, there was no arguing that in recent years the ever-expanding show had outgrown the Taj Mahal’s environs, necessitating a move to a larger facility.Not wanting to leave Atlantic City, AREE appears to ...

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Growing your own title

Cover Story KOSCO creates a unique, committed and successful service-tech training program A few weeks ago Fuel Oil News met with Alan Mercurio, named in 2005 as Associate Member of the Year by the National Association of Oil Heating Service Managers. Also sitting in was Brian Pruiksma, the service supervisor for KOSCO in Kingston, N.Y.KOSCO, or the Kingston Oil Supply ...

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Partners in service

Feature Story True compliance management means taking ownership of the entire process By Fernando Crosa Managing the administrative tasks associated with owning an underground storage tank can be challenging, especially if a marketer has numerous operations across state borders. From permit renewals and waste management tracking to Notice of Violation resolution, the skills required to effectively manage UST compliance need ...

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How to save this winter

Guest Column By Bob Hedden So far, as I write this on March 2, the 2005-06 winter has been a degree-day disaster. It’s true that February was pretty cold, but I don’t think March and April are going to make up for the tropical January.There are lots of disagreeable ways to deal with a lack of winter: cutbacks, layoffs, salary ...

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Education wagon train

Feature StoryCarlin, Dynatherm team to bring technician training to the masses Many years ago, this nation was founded by pioneers who traveled across the country and opened new horizons for all of us. Many of the wagons used by these stalwart souls were the venerable Conestoga wagon, a tried and proven product built in Pennsylvania. Last fall, a different type ...

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