In order to accelerate the return and repair process, Bacharach has developed a new service policy. This new policy will help to expedite the repair process, ensuring that all instruments are repaired and returned as quickly as possible. The new service policy is available both on the web and in PDF format.
This update is meant to ensure that customers obtain the necessary return material authorization paperwork before instruments are sent in for repair. This will eliminate extra phone calls and unwanted delays, cutting back on down time and getting your instruments back sooner.
It is extremely important that the RMA paperwork is included with your shipment and prompt authorization of service is received. Extra fees may apply for the disposal of orphaned products, etc., as outlined in the service policy. Questions? Please contact: Bob Kapolka, customer service manager, RKapolka@MyBacharach.com