Palmer Gas & Oil Honored for Customer Portal

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Progress Software announced that Palmer Gas & Oil has been selected as the ‘Best Website Portal’ in the global 2023 Sitefinity Website of the Year awards. The oil and propane energy company contracted with SilverTech to develop the online portal. Sitefinity Site of the Year is a technology industry award contest with the winners being evaluated against criteria for visual design, content, layout and navigation, sophistication, innovation and significance. Finalists in each category had thousands of votes cast to narrow down the pool.

Palmer Oil & Gas, a SilverTech client since 2021, hired SilverTech to redevelop a custom customer portal. Palmer Gas & Oil relies on its customer and administration portals for everyday operations and needed an easy-to-use and easy-to-manage digital solution with strong personalization capabilities to tailor customer experiences. The new digital experience, developed by SilverTech and enabled by Sitefinity, resulted in thousands of new portal accounts, payments processed and new contracts processed over the first six months.

Charlie Ermer, vice president of business operations for Palmer Gas & Oil, said, “Our partnership with SilverTech has allowed us to enhance our online customer service experience by making it as simple and efficient as possible for customers of all technical abilities to self-serve personalized account information.”

“Palmer’s vision to integrate their customer portal with their CRM, web CMS and other technology is essential when it comes to delivering seamless customer experiences,” said Derek Barka, SilverTech’s chief technology officer. “Customers today expect companies to figure out how to connect technology and data and don’t really care about your technology limitations. They want easy, frictionless experiences that they’ve come to expect when dealing with large brands like Amazon or Netflix. With open APIs and data transmission services, any company can deliver what they are looking for through solution integrations and light customizations.”

Palmer Gas & Oil (PGO) is a family-owned and operated propane and oil delivery and service company based in Atkinson, New Hampshire with over 90 years of experience serving New Hampshire, Northern Massachusetts, and Southern Maine.

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