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Joe Wills is the president of SMO Energy in La Plata, Md. The company has approximately 30,000 accounts, and operates in southern Maryland, which makes its business somewhat different–compared to marketers in New England, that is. “We do have the challenges with natural gas coming in,” Wills says. “But really our primary challenge is coming from the electric heat pump. ...

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The ROI on Loyalty

Loyalty is a word that I have heard used many times during my conversations with owners, technicians, and customers. Loyalty can play an important role in business. There is a return on investment to nurturing it. Let’s look at employee loyalty first. A loyal employee recognizes the needs of the company that he or she is employed by and what ...

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Doings in Newport

The SSV Oliver Hazard Perry looks like an old timey ship, but was completed just this year. It has engines that run on biodiesel, fuel that was supplied by Newport Biodiesel. (Story, pg. 14 September.) T.H. Malloy & Sons, a fuel marketer in Cumberland, R.I., that delivered the biodiesel to the ship for its maiden voyage, is a longtime marketer ...

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Charles Bursey Sr. Remembers the Days of Heavy Fuel Oils

Over the past several years, I have been in several discussions regarding fuel oils and most of these discussions have concentrated on number 2 home heating oil and on biofuel. The latter seems to be the hottest topic currently. However, there are several other grades of oil that have been used in the past, ranging from number 1 through number ...

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Editor’s Note: Word Up

Readers, Martha Leshine wants to hear from you. Especially if you are one of the approximately 1,500 people who attended NEFI Expo, June 14-15 at the DCU Center in Worcester, Mass. The 2017 Expo was the first that Leshine presided over since being named acting president and CEO earlier this year. She noted that exhibiting companies numbered 189 and that ...

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Editor’s Note: Information Exchange

The opportunity to gather the latest information and sometimes to contest it is one of the main reasons to attend any trade show, and so it was with the second annual Eastern Energy Expo in Hershey, Pa. Organizers of the show emphasize that education is a main purpose of the event, and that was demonstrated by the numerous seminars on ...

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Knowing the Codes

Working in the trades we find that issues related to codes can come up on a daily basis. I recently heard about a contractor that was doing a large commercial job involving several thousand dollars in equipment and material. The job was shut down for two reasons. One, code violations. The other was improper licensing. In another case a pool ...

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When Do You Get Your Report Card?

  Energy company owners are typically very good at preparing their operations to serve their customers. Vehicle fleets are always a focus as they deliver the products and services being offered. Customer service training, robust technology systems, purchasing/hedging and a good marketing campaign are other areas successful markets focus on. The one item most marketers tend to put off is ...

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Nozzle Knowledge

Many of you I’m sure have had situations during a service call where you found that a nozzle failed and you replaced it. Why the nozzle failed was most likely that it was plugged with sludge, as that black stuff is commonly called. Let’s be sure we first understand the function and the different brands of nozzles, such as Monarch, ...

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On Federal Tax Credits and a State Energy Plan

First, we take note of late-breaking news: Congress adjourned before the holidays without renewing a number of expiring tax breaks, including a $1 per gallon biodiesel blenders’ tax credit set to expire on Dec. 31. The New England Fuel Institute, noting this development in a “Legislative Update” said it will continue to press for a retroactive extension of the biodiesel ...

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