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The Need to Train

Nearly everyone in the industry talks about it: The need to train employees. It’s an on-going thing; more a journey than a destination, as the saying goes. For most, the focus is and has long been on service technicians, or drivers, be it PERC’s CETP books for the former or hazardous materials instruction and select CETP modules for the latter. ...

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The Winter We Wanted?

In the home energy industry, marketers are always hoping for a long cold winter. This year that wish came true, but for many it may have been a little too cold. The stories are starting to come out about will-call customers being told it would be three weeks to get fuel or the companies who had customers on hold for ...

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The Holistic View of Energy

The Oilheat Manufacturers Association, in the person of OMA Technical Director John E. Batey, came to the support of fuel oil dealers in Connecticut. Batey submitted extensive comments on what is called the “Comprehensive Energy Strategy” developed by the state’s Department of Energy and Environmental Protection. Batey lays out a case for biodiesel blended with ultra-low sulfur heating oil, and ...

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NORA’s Pathway

As the heating oil industry charts a way forward, fending off natural gas competition on one side and now, we learn from John Huber, electrification on the other, the National Oilheat Research Alliance presses on, researching and developing oil-burning equipment and “greener” biofuel. “We [want to] move to high levels of biodiesel, with highly efficient equipment,” Huber says of the ...

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Read All About It

Joe Wills is the president of SMO Energy in La Plata, Md. The company has approximately 30,000 accounts, and operates in southern Maryland, which makes its business somewhat different–compared to marketers in New England, that is. “We do have the challenges with natural gas coming in,” Wills says. “But really our primary challenge is coming from the electric heat pump. ...

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The ROI on Loyalty

Loyalty is a word that I have heard used many times during my conversations with owners, technicians, and customers. Loyalty can play an important role in business. There is a return on investment to nurturing it. Let’s look at employee loyalty first. A loyal employee recognizes the needs of the company that he or she is employed by and what ...

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Doings in Newport

The SSV Oliver Hazard Perry looks like an old timey ship, but was completed just this year. It has engines that run on biodiesel, fuel that was supplied by Newport Biodiesel. (Story, pg. 14 September.) T.H. Malloy & Sons, a fuel marketer in Cumberland, R.I., that delivered the biodiesel to the ship for its maiden voyage, is a longtime marketer ...

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Charles Bursey Sr. Remembers the Days of Heavy Fuel Oils

Over the past several years, I have been in several discussions regarding fuel oils and most of these discussions have concentrated on number 2 home heating oil and on biofuel. The latter seems to be the hottest topic currently. However, there are several other grades of oil that have been used in the past, ranging from number 1 through number ...

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Editor’s Note: Word Up

Readers, Martha Leshine wants to hear from you. Especially if you are one of the approximately 1,500 people who attended NEFI Expo, June 14-15 at the DCU Center in Worcester, Mass. The 2017 Expo was the first that Leshine presided over since being named acting president and CEO earlier this year. She noted that exhibiting companies numbered 189 and that ...

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Editor’s Note: Information Exchange

The opportunity to gather the latest information and sometimes to contest it is one of the main reasons to attend any trade show, and so it was with the second annual Eastern Energy Expo in Hershey, Pa. Organizers of the show emphasize that education is a main purpose of the event, and that was demonstrated by the numerous seminars on ...

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