IFS Acquires WorkWave Service Management Software


IFS signed an agreement to purchase WorkWave LLC. WorkWave provides scalable, cloud-based Software-as-a-Service (SaaS) solutions for HVAC and other field service, last mile delivery and logistics businesses. WorkWave primarily serves small- and medium-sized businesses. The acquisition is expected to close in 2017, according to a news release issued Sept. 28 by IFS. The financial terms of the acquisition were not disclosed.

WorkWave solutions integrate the office to the field, enabling service businesses to streamline back office tasks such as scheduling, planning and billing, increase field visibility and productivity, and automate marketing and sales activities, IFS says. WorkWave solutions are designed to help users improve efficiency, reduce cost, boost revenue, and enhance customer satisfaction, IFS says. From its headquarters in Holmdel, N.J., WorkWave’s 260 employees support more than 7,300 customers who are primarily based in the U.S.

IFS develops and delivers enterprise software for customers who manufacture and distribute goods, maintain assets, and manage service-focused operations. Group Senior Vice President for Business Development Fredrik vom Hofe, of IFS, said “WorkWave, with its very strong SaaS offering and deep knowledge of how to serve [small- and medium-sized] service businesses, complements the already leading service management offering from IFS that is used by many larger service-centric companies. We can now offer the most complete, connected Service Management solutions across the full-spectrum of service organizations and service-intensive industries, globally. In addition, we have significantly strengthened our presence in North America, the world’s largest software market, meaning that the Americas is now the largest region in the IFS Group.” He continued: “We are very pleased to have WorkWave’s CEO, Chris Sullens, and the talented WorkWave team join IFS to continue our growth in Service Management.”

Chris Sullens, CEO of WorkWave, added, “We now have the opportunity to leverage the resources of a leading service management software organization, while continuing to invest in and deliver exceptional products and services… Our combination of offerings will help service businesses of all sizes solve their operational and growth challenges through our market-leading software solutions.”


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