Blog

80 YEARS

During the many years that this magazine has been in existence, I have been one of its many subscribers and readers. Today the circulation is 15,000 strong and growing. As I begin the journey of looking back over the years, I would be remise, if I did not mention the many writers, advertisers and technicians that have passed on, leaving ...

Read More »

Do We Really Understand Efficiency?

I know that every one of you have been questioned about efficiency by your customers, and you do your best to give your description or cite examples on the topic. In many sales presentations your customers will often mention that they want a unit that has the best AFUE rating. They may even mention how they have spent time on ...

Read More »

Drones

I was attacked by armed drones, survived, and am here to tell you about it. Webster defines drones in part as “an unmanned aircraft or ship guided by remote control or onboard computers.” We are under assault by drones now.  A recent “near death” experience drove home the notion that we, as an industry, need to deploy our own drones. ...

Read More »

The Ductless Mini Split Rage

Since about 2005 I have been following the ductless mini split system market, although I’ve heard that they have been around since the mid-60s. I must say over the past several years, Mini’s have become the rage—I continually hear how popular these systems have become. As far as what brand is the best, in the interest of not offending any ...

Read More »

Contagion

In the past decade, natural gas utilities have added 300,000 miles of distribution mains to serve 17 million more customers.” —American Gas Association The above was the opening slide from a presentation I attended at Propane Days in Washington in June. Jeff Petrash, VP and general counsel of the National Propane Gas Association spoke on the expansion efforts of the ...

Read More »

Who or What Is a Rep?

Many of you may wonder about the person referred to as the Rep.—what his or her job really is. In this column I will try my best to offer the answers to the above title. First of all, no matter what profession we are in, we are all representatives of something. If you are a service technician, you too are ...

Read More »

Free Markets are Great, We Should Try Them Sometime

Some of my best friends in this industry on both the heating fuels and motor fuels sides are lobbyists. I work with them closely on a range of editorial projects, supporting the industry as best I can and we can as a magazine. And, I do so willingly at both a professional and personal level. That’s quite an admission from ...

Read More »

Warranty or Guarantee?

I know that many of you have faced the subject of warranties and guarantees, and I wonder if we really recognize their purpose and meaning.

Read More »