Management

FeaturesCustomer Relationship Management can reduce costs, increase revenueBy Mike Hatch Technology has transformed the way many companies now approach marketing and the management of customer relations. Many highly successful Fortune 500 Companies have successfully employed CRM, or Customer Relationship Management technology. The technology has provided significant competitive advantages while reducing costs, expanding capabilities and growing revenue.In the oilheat industry, our ...

2005 AHR Expo celebrates 75th anniversary with record number of exhibitors For the first time in the 75-year history of the AHR Expo, the show was held in Orlando, Fla., and as anticipated, it attracted a large number of industry professionals from around the globe. According to show management, the 2005 AHR Expo set a new record for number of ...

FeaturesBY CHRIS TRACZEK Sears is one of the most recognized and well-respected brands in North America. Sears Home Central in Canada not only epitomizes the brand, but is also Canada’s largest retailer. The mega-retailer is known for brands like Kenmore, its expansive retail outlets and its far-reaching HVAC Service and Equipment Repair network. The breadth of the company’s HVAC Service ...

FeaturesHow to make a swap contract work for you and your business By James M. Burr Last month we discussed the basics of futures contracts. This month, we are going to discuss the basics of swaps.For the purposes of this article, we will assume that the terms ‘swaps contract,” ‘derivatives” and ‘over-the-counter contracts (OTCs)” are all interchangeable.A swap contract is ...

FeaturesSeries to focus on the fundamentals of energy risk managementBy James M. Burr This is the first in a series of articles on energy risk management. These articles will cover the fundamentals of futures, options, swaps, basis and spreads. Each of these tools will be analyzed as to how they can be used to protect various areas of risk. We ...

FeaturesBy Adams Hudson Have you wondered why the most irritated people in the world always call you? Actually, it could have less to do with you than it does with the kind of contracting business you’re in. (Plus, there’s actually good news in the call which we’ll cover in a moment.)Let’s get simple here: HVAC contractors get irritable phone calls ...

FeaturesBoiler mishap 40 years ago led to the creation of Hydrolevel Company On Oct. 2, 1962, a boiler explosion claimed the lives of 21 people at a New York Telephone building in Manhattan. The disaster, caused by an undetected low-water condition, forever changed the way all steam boilers, from that point, were manufactured and installed as New York Telephone searched ...

Features Celebrating 75 years, the International Air-Conditioning Heating Refrigeration Exposition, fondly called the AHR Expo, will make its debut in a new venue when the show takes up residence in the Orange County Convention Center in Orlando, Fla., for the first time from Feb. 5-9.Billed as the world’s largest HVAC&R marketplace, the AHR Expo, which had its debut in 1930, ...

Features By George Lanthier This article is based on a thread that was started over Thanksgiving weekend on Dan Holohan’s ‘The Wall.” The thread had to do with a question of whether or not a college education is really necessary for a tradesman today. Personally, I can’t answer that for everyone, but I love the opinions that came out of ...

New Delivery Cost Reduction method can lower fuel oil delivery costs