Charles Bursey

THE PRICE IS RIGHT

Wow, who would ever believe in 2016 that we would see oil and propane prices drop to the prices that we are experiencing? The last time I checked oil was at $26 per barrel; which I’m told was last seen about nine years ago. And with oil… on Jan. 20, 2016, I paid $1.67 per gallon and a year ago ...

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Service/Sales Technician

By Charles Bursey Sr. Many of you will probably wonder what this article will be about, because the title really references two separate skills—or so I’m told. I’ve been told many times during my career that sales and service are two totally different positions. However, I will always remember being told by my mentor, Al, that a customer will always ...

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Some Thoughts into 2016

Over the past few weeks, I have talked to several contractors who sell oil, LP gas, pellets and heating equipment. During these conversations, they all seem to all have a standard question for me–when are we going to get the cold weather?  As I have stated many times, my crystal ball broke a long time ago. However, I do however ...

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Converting to Gas

Like many of you, I have heard (almost on a daily basis) about customers calling their oil dealer or a mechanical company about converting from oil to gas heat. This of course was due to the extremely high cost of fuel oil or the gas equipment rebates being offer in some states. I’m trying to make sense of this, especially ...

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80 YEARS

During the many years that this magazine has been in existence, I have been one of its many subscribers and readers. Today the circulation is 15,000 strong and growing. As I begin the journey of looking back over the years, I would be remise, if I did not mention the many writers, advertisers and technicians that have passed on, leaving ...

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Do We Really Understand Efficiency?

I know that every one of you have been questioned about efficiency by your customers, and you do your best to give your description or cite examples on the topic. In many sales presentations your customers will often mention that they want a unit that has the best AFUE rating. They may even mention how they have spent time on ...

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The Ductless Mini Split Rage

Since about 2005 I have been following the ductless mini split system market, although I’ve heard that they have been around since the mid-60s. I must say over the past several years, Mini’s have become the rage—I continually hear how popular these systems have become. As far as what brand is the best, in the interest of not offending any ...

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Who or What Is a Rep?

Many of you may wonder about the person referred to as the Rep.—what his or her job really is. In this column I will try my best to offer the answers to the above title. First of all, no matter what profession we are in, we are all representatives of something. If you are a service technician, you too are ...

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Warranty or Guarantee?

I know that many of you have faced the subject of warranties and guarantees, and I wonder if we really recognize their purpose and meaning.

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The Deep Freeze 2015

By Charles Bursey By the time this article arrives in your mailbox, the snow and cold will most likely have faded away and the spring flowers will be starting to show. However, I’m sure that we will be reflecting on the Deep Freeze of 2015, long after. As I reflect, many of the oil dealers and service technicians that I ...

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