Charles Bursey

Who Listens?

Over the years, I have talked with several technicians, service managers and company decision makers pertaining to heating product issues. Most of their comments are ‘No one listens.” Well, I guess it’s time for me to express my own thoughts on this subject.   Several years ago when I was still working with my wrenches, I had the opportunity to ...

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The Good, Better and Best

Over the years, many of you may have heard these words made popular by a company called Sears. The concept was to have something that would meet everyone’s needs from the color to the price. Today, this same concept remains in place and adds to the high profitability of the company. I have also met with several owners and sales ...

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Hanging Up That New Boiler

                                  Most all of you by now have heard or read about the wall-hung condensing boilers that seem to be appearing in every trade magazine. As I look back on my career, I like many of you, never thought that I would ever imagine seeing a boiler hanging on a wall. However, several years ago when I traveled to Europe, ...

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Hydronic System Protection

Over the years, I'm sure that many of you have been called by a customer to inform you they are going to sunny Florida or somewhere warm for the winter and asked for your expert advice on protecting their home's heating system

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Defending the Oil Nozzle

Over the years, I have purchased and, like most of the readers, have replaced my fair share of nozzles. I have even represented a nozzle manufacturer for a stint

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Storm Troopers

  By now many readers have heard, read about, seen or experienced the aftermath of the recent Hurricane Sandy that made landfall on October 29. This hurricane brought winds and rain to 500 or more mile of coast line and has devastated several states causing millions of dollars in damage’New Jersey and New York having some of the worst hit ...

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OIL VS GAS

As we start to look ahead to the coming heating season, many oil dealers are telling me that they are hoping for a cold winter in order for them to stay in the fuel oil business

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