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The ROI on Loyalty

Loyalty is a word that I have heard used many times during my conversations with owners, technicians, and customers. Loyalty can play an important role in business. There is a return on investment to nurturing it. Let’s look at employee loyalty first. A loyal employee recognizes the needs of the ...

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Doings in Newport

The SSV Oliver Hazard Perry looks like an old timey ship, but was completed just this year. It has engines that run on biodiesel, fuel that was supplied by Newport Biodiesel. (Story, pg. 14 September.) T.H. Malloy & Sons, a fuel marketer in Cumberland, R.I., that delivered the biodiesel to ...

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Charles Bursey Sr. Remembers the Days of Heavy Fuel Oils

Over the past several years, I have been in several discussions regarding fuel oils and most of these discussions have concentrated on number 2 home heating oil and on biofuel. The latter seems to be the hottest topic currently. However, there are several other grades of oil that have been ...

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Editor’s Note: Word Up

Readers, Martha Leshine wants to hear from you. Especially if you are one of the approximately 1,500 people who attended NEFI Expo, June 14-15 at the DCU Center in Worcester, Mass. The 2017 Expo was the first that Leshine presided over since being named acting president and CEO earlier this ...

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